USPI’s mission is to provide first–class surgical services for the local community in a safe, comfortable and welcoming environment; one in which we would be happy to treat our own families. We accomplish this by:
- Placing the highest priority on quality service and patient safety.
- Being the best and preferred provider of surgical services in the communities we serve.
- Being attuned to the needs of our customers.
- Growing our business in an increasingly competitive market.
- Recognizing the importance of our employees through ongoing training and career development.
- Maintaining a close, productive relationship with our surgeons, their staffs and the local community.
- Conducting all our affairs in an honest and ethical manner, and
- Continuously learning and sharing improvements in processes so that every day we give excellence in caring for our patients.
USPI’s EDGE™, which stands for EVERY DAY GIVING EXCELLENCE, is one of the cornerstones of our business. It is our strategic performance improvement program that enables us to exceed customers’ expectations in the clinical, service, financial, and leadership areas of our business. By EVERY DAY GIVING EXCELLENCE, we will meet and exceed our customers’ expectations.
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